At Saryaa we aim to provide a seamless shopping experience for our valued customers. Below are the details of our shipping and return policy tailored to the needs of our customers in Pakistan.

Shipping policy

  1. Delivery Time

    • Orders are processed within 1-2 business days.
    • Standard delivery time is 3-5 business days for major cities and 5-8 business days for remote areas.

  2. Shipping Charges

    • Shipping is free across all over the nationwide.

  3. Cash on Delivery (COD)

    • Cash on Delivery is available nationwide.

Return & Exchange Policy

  1. Eligibility for Return/Exchange

    • Items can be returned or exchanged within 7 days of delivery if they meet the following conditions:
      • The item is unused, unwashed, and in its original condition with all tags intact.

  2. Return Process

    • Contact our customer support team via WhatsApp or email within 7 days of receiving your order.
    • Provide your item details, and the reason for the return.
    • Once approved, ship the product back to us (shipping charges for returns will be borne by the customer).

  3. Exchange Process

    • Exchanges are subject to product availability. If your requested product is out of stock, you may opt for a refund or select another item of equal value.

  4. Refunds

    • Processing time for refunds is 7-10 business days after the returned item is received and inspected.

  5. Damaged or Incorrect Items

    • If you receive a damaged or incorrect item, contact us immediately with photos as proof. We will arrange a replacement or a full refund, including return shipping costs.